Are you planning renovations outside of your home?
First, you must make sure that your renovations can be completed safely. If they involve excavation, it is important to call for locates before breaking ground, as there is always a risk of hitting underground infrastructure.
There might be underground services, such as power lines, on your property. Accidentally hitting one of these can cause injuries, property damage and power outages. Verifying service locations before you begin your renovations is required by law under the Occupational Health and Safety Act.
If you plan to put in fence posts, plant a tree, excavate for a pool, deck, or new addition, please contact Ontario One Call to have them locate service lines on and near your property. To book a free appointment, please visit the Ontario One Call site to request a locate at least five business days before you plan to start digging.
Effective March 28, 2025, homeowners must submit all locate requests online through the Ontario One Call site. Ontario One Call will no longer be accepted by phone, except for Emergency, Priority 0, or Sewer Lateral cases. Ontario One Call Support Services team will continue to remain available by phone at 1-800-400-2255 for guidance and troubleshooting. Visit ontarioonecall.ca for helpful tools, including video tutorials and FAQs.
It is important to remember, submitting a locate request is the law, noncompliance may result in legal consequences. It is recommended that the person performing the excavation submit the locate request for accuracy and efficiency. If a contractor is doing the work on a homeowner’s property, the contractor should request the locate. Homeowners requesting a locate for a contractor are encouraged to add the Contractor’s name and contact information on the locate request form or complete a sharing locates form to ensure both parties have access to the information.